Terms & Conditions

These Terms and Conditions govern your use of the VAC Travel website and the booking of tours and travel services provided by VAC Travel (Business License No: 0108766985, International Tour Operator License No: 01-1428/2019/TCDL-GPLHQT), hereinafter referred to as "VAC Travel", "we", "us", or "our".

By submitting a booking enquiry or confirming a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

A booking is considered confirmed only upon receipt of a written confirmation from VAC Travel and payment of the required deposit. Verbal agreements, instant messages, or informal communications do not constitute a confirmed booking.

VAC Travel reserves the right to decline any booking at its discretion. Upon confirmation, a detailed confirmation letter will be sent to the email address provided at the time of booking.

It is the sole responsibility of the traveller to verify that all booking details — including names as they appear on passports, travel dates, and tour selections — are accurate at the time of confirmation. Any discrepancies must be reported to us immediately.

All prices are quoted in US Dollars (USD) unless otherwise stated in writing. Quoted prices are subject to change without prior notice until a deposit has been received and a booking formally confirmed.

A non-refundable deposit of 30% of the total tour price is required to secure a reservation. The remaining balance must be settled no later than 30 days prior to the scheduled departure date.

For bookings made within 30 days of departure, full payment is required at the time of booking confirmation.

VAC Travel accepts payment via international bank transfer, credit card, and other methods as agreed upon at the time of booking. All bank charges and transfer fees are the responsibility of the traveller.

Cancellations by the Traveller:

• 30 or more days before departure — Full refund of deposit
• 15–29 days before departure — 50% refund of the total tour price
• 8–14 days before departure — 25% refund of the total tour price
• 7 days or fewer before departure — No refund

All cancellation requests must be submitted in writing via email to contact@vactravel.com. The cancellation date is defined as the date on which VAC Travel receives your written notice.

Cancellations by VAC Travel:

In the event that VAC Travel is required to cancel a tour due to insufficient bookings, concerns for guest safety, natural disasters, government-imposed restrictions, or circumstances beyond our reasonable control (force majeure), we will offer the traveller either a full refund of all monies paid or the option to rebook on alternative dates.

Requests to amend tour dates or itineraries must be submitted in writing no fewer than 14 days before the scheduled departure. All amendments are subject to availability and may be subject to additional charges.

VAC Travel reserves the right to implement minor modifications to published itineraries where necessitated by local conditions, safety considerations, or operational requirements. We will make every effort to notify travellers of any material changes at the earliest possible opportunity.

VAC Travel strongly advises all travellers to obtain comprehensive travel insurance prior to departure. Cover should include, at minimum, trip cancellation, emergency medical expenses, medical evacuation, personal liability, and loss or theft of personal belongings.

VAC Travel accepts no liability for any costs, losses, or expenses incurred as a result of a traveller's failure to secure adequate travel insurance.

It is each traveller's personal responsibility to ensure they are in good physical health and medically fit to participate in their chosen itinerary. Certain tours involve demanding physical activities such as trekking, cycling, or kayaking; we strongly recommend consulting a qualified physician prior to departure if you have any health concerns.

All travellers are required to follow the instructions and guidance of VAC Travel guides and staff at all times, for their own safety and the wellbeing of the group.

VAC Travel reserves the right to exclude any traveller from a tour if their conduct or physical condition is deemed to pose a risk to themselves or to other members of the group.

It is the traveller's sole responsibility to ensure they hold a valid passport with sufficient validity, and to obtain all required visas and travel documentation for Vietnam and any other countries visited during the tour. Requirements vary by nationality and are subject to change.

VAC Travel accepts no liability for any costs, losses, delays, or denied entry arising from a traveller's failure to secure the appropriate documentation.

VAC Travel acts as a tour operator and intermediary agent for independent transport, accommodation, and activity providers. We are not liable for any personal injury, loss, damage, accident, delay, or irregularity arising through the actions or omissions of any third-party provider.

In all circumstances, VAC Travel's total liability to any traveller shall not exceed the total sum paid by that traveller for the tour.

In the event of any dissatisfaction during a tour, we respectfully request that travellers bring the matter to the immediate attention of their guide or our local representative, so that we may make every effort to resolve it promptly.

Should a matter remain unresolved, a formal written complaint must be submitted to VAC Travel within 14 days of the tour's conclusion. Complaints received after this period may not be considered.

These Terms and Conditions are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Hanoi, Vietnam.

For any questions regarding these Terms and Conditions, or to discuss your booking, please do not hesitate to contact our team:

VAC Travel — HiddenPath Asia
Head Office: No 17 TT5.2 Westpoint Residence, Hoai Duc, Hanoi, Vietnam
Email: contact@vactravel.com
WhatsApp: +84 912 130 878
Business License No: 0108766985
International Tour Operator License No: 01-1428/2019/TCDL-GPLHQT